San Diego IT Support
Our Help Desk Support services is designed to be your first line of support. Knowing that your company has a team of experts that are just one call away, you no longer have to worry about technology and IT support, you can focus on other more important aspects of your business. Our team of experts are available and ready to assist, whether you need onsite support, remote support or just phone assistance, Computer Support of San Diego is the smart choice for help desk support services.
Looking for Help Desk Support? Call us today 858.384.0989
The Computer Support of San Diego help desk support services team is based in San Diego. Being local allows us to support your company with unprecendented levels of response time that just can’t be matched. In addition, our help desk support services software provides you clear and concise tracking and documentation for each support incident. We keep you up to date on the status of each ticket as well as reporting for all services and work performed.
Computer Support of San Diego has implemented a number of ways to resolve your service requests.
The first step in issue resolution is often for your assigned Network Administrator to consult the knowledge base within our application that contains an archive of resolved issues for your company.
If this is a new issue occurrence, then our staff will be aware of this exception as the issue will receive escalated visibility within our ticketing application. However, unlike other providers in our industry that escalate an issue up through the ranks of their organization, your Network Administrator and your assigned support team will responsible for your issue until your problem is resolved.
In addition, your account will be assigned a secondary engineer that will receive any escalation alerts and will also have visibility into our help desk ticketing application.
Computer Support of San Diego utilizes an Operations Manager to supervise all ticket requests and to provide an additional level of management and oversight of our staff.
Lastly, we utilize a closed-loop customer feedback system that provides us an additional capability to make sure we are meeting or exceeding your expectations at all times.
Please be sure to inquire about our help desk certification process. It is our way of ensuring that we utilize and retain the best technical talent available in our marketplace.
Desktop Issues
Your IT Manager is also responsible for support all aspects on your environment that typically entails your desktops, laptops, PDA’s and peripheral devices. They are also able to assist in the configuring a new user’s computers as well relocating workstations to a new location, repairing and installing software or any other hardware related problems.
Network Issues
In addition to providing desktop support, Computer Support of San Diego’s network services can offer assistance and support for other critical aspects of your business such as your software applications, Internet access, email, file and security.
Other Technical Issues
Your Network Administrator may also be requested to assist in resolving any telecom related issues. He will often consult and work with your current third-party service providers of your phone systems such as your PBX, VOIP, voicemail, telephone sets, facsimile machines and modems. He can assist in the configuration and moving of phone numbers and voicemail set-up and service initiation.
If your organization utilizes custom developed software applications, your Network Administrator will work with the respective development companies on your behalf.
Although many issues may need to be resolved at your location, your Network Administrator may also utilize our remote access and diagnostic tools to resolve your issue. Once again, all work and the issue resolution will be recorded and archived within our help desk ticketing application.Please contact us today for to see how we can help your business with our Help Desk Support.