Documentation and Reporting Solutions
Computer Support of San Diego has extensive reporting capabilities to keep you constantly abreast of what's going on in within your IT environment. With our hosted platform, we have spent a significant amount time deploying and fine tuning our reporting tools. This ensures from Day 1 you can access the data and information that is important to you.
Bandwidth and Network Utilization Reporting - Our Enterprise Monitoring Tools allow us to monitor the activity on your network and your T1 circuits. This helps us determine what normal activity should be, and thus helps us to spot anomalies and proactively adjust for growth and additional performance needs.
Equipment Monitoring and Uptime Reporting - Because we monitor all the critical devices on your network, we can tell exactly whether something is responding and functioning like it is supposed to. By having quick and accurate information available, we spend less time troubleshooting and are able to resolve any problems that you may encounter much quicker.
Firewall Detail Reporting - By monitoring the activity of the firewall on a detail level, and aggregating that information, we are able to effectively monitor the security of the network perimeter. There are more threats than ever on the internet, and the firewall is the best place to create a strong first line of defense. By monitoring the firewall and constantly adding new security rules, we are able to protect our client's networks much better than the traditional one time configuration.
Spam Filtering and Reporting - Our spam filtering and email security system provides easy to use reports, customized for each user that lets them see what has been classified as spam, flagged because of viruses or blocked because of other filters. It also makes it easy to deliver items that have been mistakenly filtered.
Email Monitoring - With our dashboards, we are able to monitor all aspects of your messaging filtering and delivery through a single interface. This shows us aggregated information about spam, email viruses and overall deliverability.
Network Diagramming - We maintain up to date diagrams of your network, making it easy to present the technical information in a matter that is easy to share and discuss
Software Inventory - Our tools will scan your network and will automatically discover the software that is installed on each of the workstations. This simplifies compliance, making it easy to compare against the list of purchased software and licenses, identifying areas that are over or under licensed.
Hardware Inventory - Get detailed hardware inventory reports about workstations in the network such as OS details, CPU details, network information, hard disk details, and RAM slots.
Hardware Tracking and Assignment - Our tools supply you with an easy to use Asset Management solution providing you with a constantly updated view of your entire inventory of hardware, software and network devices. This allows assets to be tracked and if applicable, assigned to individual users. Our customers find this extremely valuable for end of the year accounting, as well as budgeting for upgrades and purchases.
Configuration & Change Management - Track everything that ever happens on your network. The electronic Audit Trail help you keep a tab on important changes such as software managed and prohibited software installations, hardware changes that happen every seven days. Detail Audit reports helps you to collate information from discrete changes across your network and get deep insights. Detailed Workstation Audit History reports by changes and timeline helps you to navigate across disparate data and pinpoint a particular event or track Asset changes.
Logon and Account Monitoring/Auditing - Active Directory changes are continuously logged in the event viewer of the Active Directory Domain Controllers (DCs). The data logged requires expertise to understand, as it involves - understanding specific event numbers and their correlation to a change action. Further it is difficult for any user to use the available data productively, considering the volume of data available. Our reporting tool extracts the event viewer data and reproduces them in the form of meaningful, filtered and interpretable information, easily understandable to a normal user.
Additional Reporting - The previous reports display some of the reporting capabilities we offer our customers. In addition to the above reports, we also provide reports for:
- Active Directory Monitoring (user access, bad password attempts, groups, permissions, etc)
- Help Desk Reports
- Web Analytics
- Application Reporting (SQL, Exchange, IIS, etc)
For more information on our reporting capabilities, contact one of our Account Executives today at (858)384-0989 or send us a quick contact form
