Unlimited IT Support

Computer Support of San Diego's Premium Information Technology service provides a complete network management and computer support option for businesses requiring ongoing IT support. We offer Unlimited IT Support services to Small and Medium Businesses looking to proactively monitor and manage their IT environment. Our IT Support Services were intricately designed to lower your cost of network ownership, save you money, increase your company's communication and morale, and help you produce more revenue.

CSSD's Unlimited IT Support will take the guesswork out of understanding your network and computer systems. By leveraging our experience across our entire customer base, we are able to provide you better service than the traditional employee.

Did you know...

The average Systems Administrator position in San Diego County carries a salary of about $56,000. And, when you factor in benefits, overhead, administrative costs, vacation time, sick days and training the real cost of IT Support becomes very apparent.

 

Unlimited IT Support

Computer Support of San Diego offers an outsourced IT product and service package for companies that do not want to manage and operate their own business IT services and infrastructure. With Unlimited IT Support, companies leverage economies of scale, utilize best practice network management techniques and transfer technology ownership to us. This allows you to focus on making more money with your business capabilities.

Value to the customer includes

  • Reduced IT cost and improved shareholder value
  • Greater flexibility to transition and transform to the next generation of infrastructure and applications
  • Allowing you to focus on your core capabilities
  • Improved company communication and cooperation
  • Gained access to industry, business and technology experts

What is included?

Services provided:

  • Remote monitoring and management by CSSD's network data center
  • Proactive Network Management for Servers and Desktops provides ultimate protection to keep critical Servers, workstations and users operational
  • Regularly Scheduled Onsite Visits, Onsite Support, Telephone Support, Email Support and support through Instant Messenger
  • Priority access to network engineering available 7/24 for notifications and escalation
  • Administrative access to Applause reporting and ticketing system
  • 24x7 Emergency support is included, without any additional charges
  • Remote PC Control and Troubleshooting

Proactive Network Management Services include the following:

  • Preventive server maintenance
  • Security Patch Management - SQL Server, Exchange, IIS, OS
  • Virus Definition Management
  • Backup Management
  • Hotfix /Service Pack Management
  • Service Monitoring and notification
  • General server and user administration
  • Printer support
  • System Log Monitoring
  • Virus Protection Management
  • Application Deployment
  • Application Addition and Change Notification
  • Hardware Change Notification
  • Security Log Monitoring
  • Application Log Monitoring
  • End User Remote Control
  • End User Support Portal
  • End user remedial support
  • PC Configuration and Maintenance
  • Monthly Management Reports
  • Spyware Removal and management
  • Custom Mgmt Scripts (defrag, etc.)
  • Asset Inventory and Management of PC Systems
  • Report Generation
  • Remote Management
  • Automated Alert Escalation and Repair
  • Desktop Policy Enforcement
  • Backup and Disaster Recovery
  • Purchasing recommendations
  • Asset Management
  • And many other tasks specific to your network configuration

 

Simply the best product in its class, from $1900 per month.

Our Unlimited IT Support service is fully customized to each and every client based on their individual business needs. Our simple, no nonsense approach is what continues to attract customers to our company. The process begins with:

Step 1: We meet with your company leadership to determine short and long term business goals
Step 2: We discuss your current IT environment, number of users, and critical business functions.
Step 3: We present you with a solution that fits your individual business needs and monthly budget.

 

 

Outsourced ITSupport

Employee

24x7 Availability

 

 

Enterprise Monitoring

 

 

Proactive Maintenance

 

 

Regularly Scheduled Audits

 

 

Fixed Monthly Price

 

 

Continuous Training and Development

 

 

Monthly Reporting and Documentation

 

 

Startup Cost

$0

Significant

Startup Effort Required

Minimal

2-3 Months of Training

Proven Framework and Process

 

 

Backed by Industry Leading Vendors

 

 

Remote or Onsite Assistance

 

 

Additional manpower on demand

 

 

Monthly Backup Audits

 

 

Quarterly Security Audits

 

 

Annual Disaster Recovery Audits

 

 

Monthly Cost

Starting at $1900

from $4500
(average salary of System Administrator in San Diego)

 

Our outsourced IT services are here to help. Whether you are looking for reduced costs, more time to focus on your core business, or just the simplicity of having us handle your IT, our Applause service is designed with you in mind.

For a free evaluation and monitoring of your business, contact one of our knowledgeable Account Executives today at (858)384-0988 or use our quick contact form.